Verizon’s own customer support forum is hot with angry customers who are going through the same thing: Jenna was right when she noted Verizon’s call centers were jammed with customers experiencing similar problems. Expert ended up permanently deleting the account, along with all of my e-mail, contacts, and everything else Verizon claimed I was able to store online. “The guy they transferred me to wouldn’t listen to me and kept telling me he knew what the problem was, claiming I had ‘sub-accounts’ and they were messing up their systems,” said Jenna. Jenna was transferred to a supervisor when attempts to correct her e-mail account lockout were not working. “When she thought she put me on hold, I was able to overhear her talking with someone else about getting word from a supervisor that the problem was somewhere on their end, and she felt bad because she had spent a good part of the morning blaming TrueSwitch, which I later found out was not even owned by Verizon - it’s a service sold by Esaya, a private third-party company,” Jenna says. When a representative did finally speak to Jenna, she apologized for the delay and candidly admitted their call center was swamped with calls regarding the e-mail conversion.
The second call was a real marathon - over two hours on hold waiting for someone to help me,” Jenna notes. “That was the second nightmare - I waited on hold 49 minutes the first time before a representative came on the line, sneezed, and then disconnected me. Jenna then did what most customers of a phone company might do - she picked up her phone and called customer service. “I tried to use Verizon’s ‘in-home agent’ online support but it suddenly told me it was ‘only available to Verizon customers.’ Apparently they can’t wait to get rid of us.” The Verizon e-mail account worked, but was empty,” she writes. “First it popped up with ‘unable to authenticate’ error messages, and then we were locked out of our Yahoo! e-mail account. “They told us we would have to use this service called Verizon TrueSwitch in order to convert our e-mail box and that all of our contacts and existing e-mail would be transferred from the old Yahoo! webmail account to the new Verizon one,” Jenna writes.īut her experience with Verizon TrueSwitch turned into a TrueNightmare when attempts to use the service resulted in error messages. These changes will not impact your Verizon Internet service access plan or pricing, and your email primary and sub-account User names and passwords will stay the same. Starting March 27, 2010, Verizon Yahoo! for Broadband will be discontinued in the following areas:ĪZ, ID, IL, IN, MI, NV, NC (except Knotts Island), OH, OR, SC, Crows-Hermatite (VA), WA, WI, and the following communities in California that border AZ, NV and OR–Big River, Blythe, Coleville, Crescent City, Desert Center, Eagle Mountain, Earp, Felicity, Fort Dick, Gasquet, Klamath, Kneeland, Markleeville, Merced, Needles, Orick, Parker Dam, Ripley, Smith River, Topaz, Trinidad, Vidal and Winterhaven. Verizon Yahoo!: Service No Longer Available in Some Areas Her problems started the last weekend of March, when Verizon notified Jenna and other Fort Wayne, Indiana residents who use Verizon Yahoo! e-mail service that they would have to take steps to convert their e-mail accounts. Jenna is referring to similar debacles which caused billing and service nightmares for residents in northern New England who lost their Internet access for days, along with e-mail accounts, followed by months of inaccurate bills when FairPoint moved away from Verizon’s internal systems. “It’s FairPoint Communications all over again,” writes Stop the Cap! reader Jenna who is mad as hell with Verizon Communications who first locked her out of her e-mail account, and then accidentally deleted it, along with all of her e-mail, in preparation for the handover to Frontier Communications. Phillip Dampier ApConsumer News, Frontier, Verizon No Comments
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